Última actualización: 23/09/2026

1. General Information

These Contractual Policies establish the conditions under which R&M Automatic Solutions may provide services, sell products, develop projects, provide training, and enter into commercial agreements with customers and users.

R&M Automatic Solutions is incorporated in the Dominican Republic and may conduct operations in the Dominican Republic, Cuba, and other markets.

These policies complement the Terms and Conditions, Privacy Policy, and Returns, Exchanges and Refunds Policy.

When a quotation, contract, purchase order, proposal, or specific agreement establishes particular conditions expressly accepted by both parties, those conditions shall prevail over these policies with respect to that specific transaction.

2. Formation of an Agreement

A contractual relationship between R&M and the customer may be established through:

·       Acceptance of a quotation;

·       Acceptance of a proposal;

·       Purchase order;

·       Signed contract;

·       Electronic acceptance;

·       Confirmation of an order;

·       Payment for a transaction;

·       Acceptance of course terms;

·       Any other legally valid form of acceptance.

Depending on the nature of the transaction, R&M may require additional documentation or a specific contract before work begins.

3. Quotations and Proposals

Quotations and proposals may include:

·       Product or service description;

·       Scope of work;

·       Quantities;

·       Price;

·       Currency;

·       Taxes;

·       Payment terms;

·       Estimated timelines;

·       Delivery conditions;

·       Warranties;

·       Exclusions;

·       Proposal validity period;

·       Special conditions.

Unless expressly stated otherwise, a quotation does not by itself constitute a definitive obligation to perform the work until it has been accepted and confirmed.

Quotations may have an expiration date due to changes in prices, availability, exchange rates, supplier costs, or market conditions.

4. Scope of Work

R&M will provide products and services according to the agreed scope.

Any work, component, material, functionality, or activity that is not expressly included in the original scope may be considered additional work.

When an additional requirement is identified during execution, R&M may:

·       Inform the customer;

·       Temporarily suspend the affected portion;

·       Prepare an additional quotation;

·       Request approval;

·       Continue once the modification has been approved.

5. Customer-Requested Changes

The customer may request modifications to the originally agreed scope.

Depending on their impact, R&M may evaluate:

·       Additional costs;

·       Additional time;

·       Material availability;

·       Technical resources;

·       Schedule impact;

·       Compatibility with work already performed.

Significant changes must be approved before implementation.

6. Prices and Currency

Prices may be expressed in:

·       United States Dollars (USD);

·       Dominican Pesos (DOP);

·       Cuban Pesos (CUP);

Other available currencies.

Where applicable, R&M may establish the exchange rate applicable to the transaction.

Prices may change before a transaction is confirmed due to variations in:

·       Exchange rates;

·       Supplier costs;

·       Transportation;

·       Taxes;

·       Importation costs;

·       Availability;

·       Materials;

·       Market conditions.

Once a transaction has been confirmed, the price will be the price established in the applicable documentation, unless subsequently modified by agreement.

7. Payments

R&M may accept:

·       Cash;

·       Bank transfer;

·       PayPal;

·       Zelle;

·       Azul;

·       Stripe;

·       Other available payment methods.

A payment will be considered confirmed only when R&M can effectively verify that the funds have been received and are available.

Submitting proof of payment does not by itself constitute confirmation of payment.

Depending on the transaction, R&M may establish:

·       Full payment;

·       Partial payments;

·       Deposits;

·       Milestone payments;

·       Payment upon delivery;

·       Other agreed payment arrangements.

8. Commencement of Work

R&M may condition the commencement of work upon:

·       Confirmation of the transaction;

·       Payment of the agreed deposit;

·       Availability of materials;

·       Customer approval;

·       Execution of required documentation;

·       Staff availability;

·       Compliance with technical or administrative requirements.

When the customer delays information, approvals, payments, access to facilities, or any other element necessary for execution, the applicable timelines may be reasonably adjusted.

9. Products, Equipment and Materials

Products may be:

·       Available from inventory;

·       Made to order;

·       Imported;

·       Customized;

·       Manufactured;

·       Specifically procured for the customer.

When a product depends on an external manufacturer or supplier, delivery times and conditions may be subject to their availability.

R&M will inform the customer when a significant change affects the transaction.

10. Technical Services, Engineering and Projects

Engineering, design, installation, repair, or maintenance projects may require:

·       Inspection;

·       Diagnosis;

·       Measurements;

·       Technical evaluation;

·       Design;

·       Planning;

·       Component procurement;

·       Installation;

·       Testing;

·       Commissioning;

·       Documentation.

The outcome will depend on the existing technical conditions and the information provided by the customer.

When conditions prevent the work from being performed safely or technically appropriately, R&M may suspend the work until those conditions are resolved.

11. Access to Customer Facilities

When a service requires access to the customer's facilities, the customer must provide:

·       Reasonable access;

·       Suitable working conditions;

·       Relevant information;

·       Required permits;

·       Necessary auxiliary services when previously agreed;

·       Reasonable safety conditions.

R&M may suspend an intervention when it identifies conditions that represent a significant risk to people, equipment, or facilities.

12. Repair and Maintenance Services

Repair and maintenance services will be subject to the diagnosis performed.

An initial assessment does not guarantee that the initially identified problem is the only cause of a failure.

During the work, additional issues may be identified, including:

·       Additional defective components;

·       Hidden damage;

·       Installation problems;

·       Electrical problems;

·       Problems caused by third parties;

·       Need for additional parts.

When these circumstances generate additional costs, R&M may provide a supplementary quotation before proceeding with the additional work.

13. Installations Performed by Third Parties

R&M will not be responsible for problems caused by installations, modifications, or repairs previously performed by third parties when they affect the operation of the product or service.

·       This includes, among others:

·       Incorrect electrical installations;

·       Unauthorized modifications;

·       Previous repairs;

·       Incompatible components;

·       Incorrect connections;

·       Alterations to the system.

14. Digital Services and Software Development

Software projects may establish through a proposal or contract:

·       Features;

·       Design;

·       Technologies;

·       Integrations;

·       Deliverables;

·       Timelines;

·       Support;

·       Maintenance;

·       Intellectual property;

·       Third-party services.

Features that are not part of the original scope may require a scope modification or additional quotation.

Services that depend on external platforms will also be subject to the availability and terms of those platforms.

15. Courses and Training

The conditions of each course may establish:

·       Date;

·       Duration;

·       Delivery format;

·       Number of participants;

·       Price;

·       Materials;

·       Platforms used;

·       Technical requirements;

·       Certification, where applicable;

·       Access conditions.

Courses may use platforms such as YouTube, Google Drive, Zoom, Google Meet, or other tools.

Access to certain content may be limited to the period specified for the course.

16. Intellectual Property

Unless otherwise agreed, each party will retain the rights legally applicable to its materials, trademarks, designs, software, documents, and other intellectual property.

The delivery of a product, design, document, software, or service does not automatically transfer all intellectual property rights.

When a specific transfer or license is included in a project, it must be expressly established.

17. Third-Party Content

R&M may use components, software, documentation, platforms, licenses, images, materials, or services belonging to third parties.

Their use will be subject to the applicable licenses and terms.

The customer acknowledges that certain functionalities may depend on external services that R&M does not directly control.

18. Warranties

Applicable warranties will depend on:

·       Product type;

·       Service type;

·       Manufacturer;

·       Supplier;

·       Contract;

·       Quotation;

·       Specific transaction conditions.

Warranties will generally not cover damage caused by:

·       Normal wear and tear;

·       Misuse;

·       Incorrect installation by third parties;

·       Modifications;

·       Impact;

·       Moisture;

·       Repairs performed by third parties;

·       Use contrary to instructions.

19. Timelines

Timelines provided by R&M will be estimates when they depend on external factors.

Delays caused by:

·       Suppliers;

·       Manufacturers;

·       Customs;

·       Transportation;

·       Parts availability;

·       Force majeure;

·       Customer delays;

·       Lack of information;

·       Requested changes;

·       may modify the originally estimated timeline.

20. Cancellation

A transaction may be cancelled according to the applicable conditions.

Depending on the status of the transaction, certain costs may be non-recoverable.

Cancellation of an order, service, or course does not automatically entitle the customer to a full refund.

Applicable conditions will be determined in accordance with our Returns, Exchanges and Refunds Policy.

21. Non-Payment

When a customer fails to comply with agreed payment obligations, R&M may, as applicable:

·       Suspend work;

·       Suspend deliveries;

·       Suspend access to certain services;

·       Delay execution;

·       Cancel a transaction;

·       Request payment of outstanding amounts.

Such actions will be taken subject to the rights and obligations established in the applicable agreement and under applicable law.

22. Customer Responsibilities

The customer must provide accurate and sufficient information for the transaction to be properly performed.

The customer must also:

·       Make agreed payments;

·       Provide access when necessary;

·       Approve designs or proposals when applicable;

·       Disclose relevant conditions;

·       Use products correctly;

·       Follow safety instructions;

·       Avoid unauthorized modifications that may affect warranties or operation.

23. R&M Responsibilities

R&M undertakes to provide the contracted services with a reasonable level of professional care and in accordance with the agreed scope.

To the extent permitted by applicable law, R&M's liability will be limited to the obligations expressly assumed in the applicable transaction.

Nothing in these policies is intended to exclude or limit rights that cannot legally be excluded or limited.

24. Force Majeure

R&M will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

·       Natural disasters;

·       Fires;

·       Floods;

·       Widespread infrastructure failures;

·       Conflicts;

·       Government restrictions;

·       Transportation problems;

·       Supplier interruptions;

·       Technology service outages;

·       Other extraordinary circumstances.

Whenever reasonably possible, R&M will inform the customer and seek an appropriate solution.

25. Dispute Resolution and Modifications

When a disagreement arises regarding a transaction, the parties will first seek to resolve it through direct communication and good-faith discussions.

The parties may agree to:

·       Corrections;

·       Rescheduling;

·       Changes;

·       Credits;

·       Refunds;

·       Scope modifications;

·       Other commercial solutions.

26. Documentation and Records

R&M may retain records relating to:

·       Quotations;

·       Orders;

·       Services;

·       Courses;

·       Payments;

·       Changes;

·       Communications;

·       Approvals;

·       Refunds;

·       Deliveries.

These records may be used to manage the commercial relationship and document the conditions agreed upon when necessary.

27. Priority of Specific Agreements

When there is a conflict between these policies and a contract, quotation, purchase order, or specific agreement signed or accepted by the parties, the specific document will prevail with respect to that particular transaction.

The remaining provisions of these policies will continue to apply to the extent they are compatible with the specific agreement.

28. Applicable Law

Transactions will be subject to the law applicable based on:

·       The nature of the transaction;

·       The location of the parties;

·       The location where the service is provided;

·       The delivery location;

·       The specific contract;

·       Regulations applicable to the relevant activity.

When an international transaction requires specific conditions, those conditions may be expressly established in the applicable contract.

29. Changes to These Policies

R&M may update these policies when necessary due to changes in its services, processes, operations, or legal requirements.

Changes will not retroactively affect the conditions of transactions already agreed upon, except when necessary to comply with a legal obligation or when the parties expressly agree to a modification.

30. Contact

For matters related to contracts, quotations, commercial agreements, or service conditions:

R&M Automatic Solutions

Email: randmautomaticsolutions

Telephone: +1 829 648 4785

Address: Serena Village H1-201, Bavaro, La Altagracia, Dominican Republic