Last Updated: 23/09/2026

1. General Information

R&M Automatic Solutions ("R&M", "we", "us" or "our") respects the privacy of individuals who use our website, create an account, purchase products, request services, enroll in courses or interact with our platform.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and under what circumstances we may share it with third parties.

R&M Automatic Solutions is incorporated in the Dominican Republic and may conduct business and provide services in the Dominican Republic, Cuba and other markets.

2. Information We May Collect

Depending on how you use our website, we may collect:

·       First and last name;

·       Email address;

·       Telephone number;

·       Address;

·       Country and city;

·       Information required for billing;

·       Company information where applicable;

·       Account information;

·       Order history;

·       Service requests;

·       Course enrollments;

·       Appointment-related information;

·       Communication preferences;

·       Payment and transaction-related information;

·       Comments, reviews, likes and dislikes;

·       Information voluntarily provided by the user;

·       Technical information related to website usage.

We will not intentionally collect personal information that is not reasonably necessary for the purposes described in this Policy unless there is a legal basis or authorization to do so.

3. Payment Information

R&M may offer different payment methods, including:

·       Cash;

·       Bank transfers;

·       PayPal;

·       Zelle;

·       Azul;

·       Stripe;

·       Other available payment methods.

When a payment is processed through an external provider, certain information may be processed directly by that provider.

R&M may retain transaction-related information such as:

·       Payment method;

·       Amount;

·       Currency;

·       Date;

·       Payment status;

·       Transaction identifier or reference.

Where applicable, R&M does not directly store complete credit or debit card information processed by specialized payment providers.

4. Account Information

If you create an account, we may use your information to:

·       Create and manage your account;

·       Authenticate your identity;

·       Provide access to certain features;

·       Manage your orders;

·       Manage your services;

·       Manage your enrollments;

·       Display information related to your transactions;

·       Communicate with you regarding your account.

Users are responsible for keeping their login credentials secure.

5. Orders and Purchases

When you make a purchase, we may collect and store information necessary to manage the order, including:

·       Products purchased;

·       Quantities;

·       Prices;

·       Currency;

·       Delivery information;

·       Order status;

·       Payment status;

·       Information related to returns or refunds;

·       Communications related to the purchase.

This information may be used to fulfill the order, provide support and maintain business and administrative records.

6. Service Requests

When you request a service, we may collect information necessary to:

·       Contact you;

·       Evaluate your request;

·       Perform diagnostics or inspections;

·       Prepare quotations;

·       Schedule services;

·       Perform work;

·       Manage payments;

·       Maintain service history;

·       Provide after-service support.

Depending on the service, you may provide technical information, photographs, documents or other information related to equipment or installations.

7. Course Enrollments

When you enroll in a course, we may collect information such as:

·       Name;

·       Email address;

·       Telephone number;

·       Selected course;

·       Enrollment status;

·       Payment status;

·       Enrollment date;

·       Attendance;

·       Progress where applicable;

·       Information required to provide course access.

This information is used to manage enrollment and provide the corresponding educational services.

8. Third-Party Platforms and Content

Courses may use external platforms such as:

·       YouTube;

·       Google Drive;

·       Zoom;

·       Google Meet;

·       Other storage, video or conferencing platforms.

When you access services provided by third parties, those third parties may collect and process information according to their own privacy policies.

R&M does not control the privacy practices of external platforms.

9. Comments, Reviews, Likes and Dislikes

Our website may allow users to:

·       Post comments;

·       Submit reviews;

·       Indicate "Like";

·       Indicate "Dislike";

·       Interact with news and blog articles.

User-generated content may be publicly visible when the relevant functionality allows it.

R&M may collect information related to these interactions in order to:

·       Manage content;

·       Detect abuse;

·       Moderate comments;

·       Measure engagement;

·       Generate statistics;

·       Improve our content and services.

10. Technical Information

When you use our website, we may collect certain technical information, such as:

·       IP address;

·       Device type;

·       Operating system;

·       Browser;

·       Language;

·       Pages visited;

·       Date and time of access;

·       Information regarding website interactions;

·       Technical information related to errors.

This information may be used to maintain security, improve performance and understand how the platform is being used.

11. Cookies

Our website may use cookies and similar technologies.

These technologies may be used to:

·       Maintain user sessions;

·       Remember preferences;

·       Maintain the shopping cart;

·       Improve navigation;

·       Analyze website usage;

·       Measure marketing campaigns;

·       Improve security;

·       Personalize certain features.

Where required, the website may provide mechanisms for managing certain cookie preferences.

12. Analytics and Marketing

R&M may use analytics and marketing tools, including services such as:

·       Google Analytics;

·       Google Tag Manager;

·       Meta;

·       TikTok;

·       Other measurement or marketing tools.

These tools may use technologies that allow us to measure:

·       Visits;

·       Traffic sources;

·       Campaigns;

·       Interactions;

·       Conversions;

·       Purchases;

·       General behavior on the website.

Where applicable, these tools are subject to their own policies and terms.

13. Purposes for Using Information

R&M may use collected information to:

·       Provide our products and services;

·       Process orders;

·       Manage payments;

·       Manage returns and refunds;

·       Manage services;

·       Manage appointments;

·       Manage courses;

·       Provide access to content;

·       Respond to inquiries;

·       Provide support;

·       Maintain user accounts;

·       Improve the website;

·       Analyze business performance;

·       Detect fraud or abuse;

·       Protect our systems;

·       Comply with legal obligations;

·       Communicate with users;

·       Send marketing communications where appropriate and where the required authorization or legal basis exists.

14. Communications

We may send communications related to:

·       Orders;

·       Payments;

·       Services;

·       Appointments;

·       Courses;

·       Account changes;

·       Security;

·       Returns;

·       Refunds;

·       Support.

Marketing and promotional communications will be handled according to user preferences and applicable law.

Users may request to stop receiving promotional communications.

15. Sharing Information

R&M may share personal information when necessary to operate the business, including with:

·       Payment processors;

·       Shipping companies;

·       Technology providers;

·       Hosting providers;

·       Communication platforms;

·       Course platforms;

·       Storage providers;

·       Analytics services;

·       Marketing providers;

·       Technical service providers;

·       Competent authorities where legally required.

R&M does not intentionally sell users' personal information as part of its ordinary business activities.

16. External Service Providers

Some services used by R&M may process information outside the Dominican Republic.

These providers may be subject to the laws and regulations of their respective countries.

R&M will seek to use reasonably appropriate providers for the functions they perform and limit the information shared to what is necessary for the relevant service.

17. Security

R&M will implement reasonable security measures designed to protect information against:

·       Unauthorized access;

·       Loss;

·       Alteration;

·       Unauthorized disclosure;

·       Misuse.

However, no system connected to the Internet can guarantee absolute security.

18. Data Retention

R&M may retain information for as long as reasonably necessary to:

·       Provide services;

·       Maintain accounts;

·       Manage orders;

·       Maintain business records;

·       Comply with tax or legal obligations;

·       Resolve disputes;

·       Manage warranties;

·       Prevent fraud;

·       Fulfill other legitimate obligations.

When information is no longer necessary, it may be deleted, anonymized or retained where there is a legal or legitimate reason to do so.

19. User Rights

Depending on applicable law, users may have rights relating to their personal information, including:

·       Requesting access to their information;

·       Requesting correction of inaccurate information;

·       Requesting updates to their information;

·       Requesting deletion where legally applicable;

·       Withdrawing certain consents;

·       Requesting information about how their data is processed;

·       Objecting to certain uses;

·       Requesting restrictions where applicable.

Certain requests may be subject to legal limitations or identity-verification requirements.

20. Children

Our services are not intentionally directed toward children where applicable law requires special authorization.

If we become aware that we have collected information from a child without the required authorization, we may take reasonable steps to delete such information where legally applicable.

21. External Links

Our website may contain links to external websites or platforms.

R&M does not control the privacy policies, security practices or content of those websites.

We recommend reviewing the privacy policies of any external platform before providing personal information.

22. Changes to This Policy

R&M may update this Privacy Policy when necessary due to:

·       Changes to our services;

·       New features;

·       Technological changes;

·       Legal changes;

·       Changes in providers;

·       Changes in our data-processing practices.

·       The current version will be published on the website together with its update date.

Material changes may be communicated through available channels where appropriate.

23. Contact

For questions, requests or matters related to privacy and data protection, you may contact:

R&M Automatic Solutions

Email: randmautomaticsolutions

Telephone: +1 829 648 4785

Address: Serena Village H1-201, Bavaro, La Altagracia, Dominican Republic